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CANCELLATIONS & NO SHOW POLICY
100% Deposit is required on all reservations (20% deposit for transportation is non-refundable if cancelled between 7-14 days, 50% deposit for transportation is non-refundable if cancelled less than 7 days prior to start date). The cancellation fee shall be 50% of the Full fare, unless request is canceled more than 7 days from departure destination. After equipment has already arrived at the departure destination, such fee shall then be the full fare.
No Show
In case you failed to submit the cancellation request form at least 24 hours before the agreed service time, the trip will be treated as a “No Show” and we keep the right to apply a 100% administration/transaction fee.
LIABILITY
Henry and ED Transportation Inc will take reasonable endeavors to get you to your destination on time, but we shall not be liable for any vehicle breakdowns, accidents, or traffic delays that are beyond our control. Under no circumstances shall Henry and ED Transportation Inc be liable for any loss of profits, business, or for any indirect or consequential loss whatsoever.
All luggage and personal items are carried entirely at your own risk. Henry and ED Transportation Inc recommends that you have personal adequate travel insurance in force.
HOW DO WE CHARGE FOR A ROUND TRIP
When reserving a round trip, Henry and ED Transportation Inc will create one confirmation which will only be charged once. This means that the initial quote sent by Henry and ED Transportation Inc only applies to one way and the receipt that we issue to you clearly states so. At the point that you acknowledge this and submit payment information, Henry and ED Transportation Inc has the liberty to charge for this one way and will further proceed to create a return trip confirmation with a unique number which will also be charged as well. Based on the foregoing Henry and ED Transportation Inc will issue you with two receipts.
At the time that Henry and ED Transportation Inc is creating the information, it is a necessity that we save the information alongside a pick-up time therefore we recommend that unless you are requesting a specific pick up time from Henry and ED Transportation Inc , we will not come for the return trip time as indicated in the return confirmation. In the alternative, the confirmation will exist in a unique status where Henry and ED Transportation Inc will wait for you to contact us when ready for the return trip. This acts as a measure of ensuring our customers do not pay waiting fees in the event they are not ready.
WRONG ADDRESS
In case we arrive at the address supplied by the customer, and we find out that this address is wrong, we will update the correct address in the reservation, the customer will be responsible to pay the difference cost due to the address change if any.
PRODUCT NOT AS DESCRIBED
When taking your reservation, we make sure to ask for all the details we need to perform your transport or other services requested by you, the right way to perform the job, for example, but not limited to: A. which vehicle to use, B. Which gear we use to perform the job, C. How many staff members will perform the job is reserved to the dispatch manager to decide. Still, this is our responsibility to execute the job in a professional and safe way, best suited to the conditions described by the booking person that booked this trip/job. You agree not to dispute the charge for this job/ride, even if you do not agree with the decision of how to execute this job by the dispatch manager
LATE ARRIVAL OF TRANSIT VANS
When taking your reservation, we make sure to ask for all the details we need to perform your transport or other services requested by you, the right way to perform the job, for example, but not limited to: A. which vehicle to use, B. Which gear we use to perform the job, C. How many staff members will perform the job is reserved to the dispatch manager to decide. Still, this is our responsibility to execute the job in a professional and safe way, best suited to the conditions described by the booking person that booked this trip/job. You agree not to dispute the charge for this job/ride, even if you do not agree with the decision of how to execute this job by the dispatch manager
PENDING PICK UP (HOSPITAL DISCHARGE ETC)
When you’re scheduling a vehicle for a hospital discharge or transfer, or any other transport where you are not yet sure when will you be available for that pick-up, we will reserve the transportation and send you a receipt at a random time, (as we need to select the exact time to be able to save and create your reservation) but in our end, this ride will be marked as “Pending Pick-Up” that means that we will not attempt to pick up at the time stated in the reservation, but we will wait for your call to request the pick-up, in this case, as soon as you call to request the pick-up, we will send your request for dispatch, and wait for the closest driver to become available for your pick-up, you understand that each driver has a pre-scheduled route, and must attend to those rides first, we commit to you, to give you priority and service you first, before servicing new reservations received from the same day of the agreed service date.
BY HOUR SERVICE
The minimum time required for “By the hour service” is 3 hours, if the trip will last more than 3 hours, we will add additional hours to the reservation and charge the card on file.
NEVER OFFER PAYMENT TO DRIVERS
Base rates are collected by Henry and Ed Inc. This is due to safety reasons and to make your experience smooth by not having to worry about paying the driver on the day of your transport. Please never offer payments to the driver as they can be viewed as a solicitation of our drivers for private rides outside of Henry and ED Transportation Inc services.
CAR TYPE
We offer regular or wheelchair-accessible vehicles, 3 Passengers, and up to 2 passengers in a wheelchair-accessible transit van.
NO FRONT-SEAT PASSENGERS
To allow for more distance between you and your driver, we advise riders to no longer sit in the front seat. This means every ride with us will have one fewer passenger seat available.
AIRPORT TRANSFERS
You must allow sufficient time when booking your ride to allow for the check-in times required by your airline and for any delays caused by traffic conditions. Henry and ED Transportation Inc shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
You must order a suitable car size for the number of passengers and luggage. Henry and ED Transportation Inc. cannot guarantee carrying excessive luggage. Please note that a child, no matter what age, counts as one passenger.
If you need to transport a wheelchair, please specify this at the time of booking.
Henry and ED Transportation Inc will always check for flight delays before the driver leaves for the airport but can only rely on the information supplied by Henry and ED Transportation Inc.
Once you have accepted your quotation, please check your booking confirmation carefully and inform Henry and ED Transportation Inc promptly of any errors. Henry and ED Transportation Inc shall not be responsible for any delays caused or costs arising from your failure to provide Henry and ED Transportation Inc with correct information.
All car parking charges shall be paid on the day of collection from the airport by the customer unless otherwise stated/agreed in advance.
Please
call or text 954-918-2704 as soon as you land, informing us about your arrival will give the driver enough time to head in your direction and meet you at the passenger pick-up platform without delays.
Payments can be made by credit and debit cards. A full receipt will be emailed directly to you. Please note that an emailed receipt can take up to 48 hours.
THE SERVICE ‘VEHICLE CONDUCT’
You shall be responsible for the behavior of all passengers in the car during the whole journey. A charge of $250 will be levied to cover the cleaning costs in the event that the vehicle is soiled by any passenger.
Eating and drinking in cars are not permitted. Exceptional circumstances for babies and medical reasons will be permitted with prior permission. All children should be restrained in a manner that befits the laws and regulations at the time. Suitable child seats should wherever possible be supplied and fitted by the child’s parent/guardian. These can be held by the driver in the event of a return journey booking. Henry and ED Transportation Inc will not carry more passengers than its insurance or licensing allows.
Smoking is never permitted in any of our vehicles.
DISPUTES
You agree to waive your respective rights to resolution of disputes in a court of law by a judge or jury and agree to resolve any dispute by arbitration, as set forth below. This agreement to arbitrate (“Arbitration Agreement”) is governed by the Federal Arbitration Act (“FAA”); but if the FAA is inapplicable for any reason, then this Arbitration Agreement is governed by the laws of the State of Florida without regard to choice of law principles. This Arbitration Agreement survives after the Agreement terminates or your relationship with Henry and ED Transportation Inc ends. Any arbitration under this agreement will take place on an individual basis; class arbitrations and class actions are not permitted.
You understand if you have an unpaid balance to Henry and ED Transportation Inc and do not make satisfactory payment arrangements, your account may be placed with an external collection agency. You will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts.
In order for Henry and ED Transportation Inc or its designated external collection agency to service your account, and where not prohibited by applicable law, You agree that Henry and ED Transportation Inc and the designated external collection agency are authorized to (i) contact you by telephone at the telephone number(s) you are providing, including wireless telephone numbers, which could result in charges to you, (ii) contact you by sending text messages (message and data rates may apply) or emails, using any email address you provide and (iii) methods of contact may include using prerecorded/artificial voice message and/or use of an automatic dialing device, as applicable.
You fully understand that Henry and ED Transportation Inc shall not tolerate and/or entertain any disputes pertaining to you not showing up at the particular venue and at the agreed time.
Henry and ED Transportation Inc will NOT entertain disputes based on the following claims which have been fully addressed in these terms and conditions:-
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A claim by the customer for multiple charges on the services offered by Henry and ED Transportation Inc .
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A claim by the customer disputing the quality of services offered.
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An incident involving the customer not showing up after requesting our services.
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An incident whereby the cardholder does not recognize the charge for our services thus reporting it as fraudulent.
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A customer’s request for a refund after payment has been processed.
DISCLAIMER OF WARRANTIES
Henry and ED Transportation Inc makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Service. Henry and ED Transportation Inc does not represent or warrant that (a) the use of the Service will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other system or data, (b) will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any service obtained by you, will meet your requirements or expectations. The Service is provided to you strictly on an “as is” basis. All conditions, representations, and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby excluded to the extent permissible by law.
Henry and ED Transportation Inc makes no representation or warranty of any kind whatsoever express or implied, in respect of Services provided by Third Party Providers. You agree that you shall bear all risk arising out of your use of the service and shall have no recourse to Henry and ED Transportation Inc in respect of the same.
NO WAIVER
The failure of Henry and ED Transportation Inc to enforce any right or provision in the Terms and Conditions shall not constitute a waiver of such right or provision.
ASSIGNMENT
These Terms and Conditions as modified from time to time may not be assigned by you without the prior written approval of Henry and ED Transportation Inc but may be assigned without your consent by Henry and ED Transportation Inc . Any purported assignment by you in violation of this section shall be void.
ENTIRE AGREEMENT
This Agreement comprises the entire agreement between you and Henry and ED Transportation Inc and supersedes any prior or contemporaneous negotiations or discussions.